Privacy Policy regarding the processing of personal data

Protecting personal data is a fundamental commitment for Titan Steel Trading. We dedicate all necessary resources and efforts to ensure that your information is processed in accordance with Regulation (EU) 2016/679 (“GDPR”) and applicable Romanian legislation. Because transparency is a key principle of this legal framework, we have created this document to inform you about how we collect, use, transfer, and safeguard your personal data when you interact with us regarding our products and services, including through our website.

Titan Steel Trading reserves the right to update and modify this Privacy Policy whenever needed to reflect any changes in how we process your personal data or in applicable legal requirements. Any such updates will be published on our website, so we encourage you to review this page periodically.

Who we are and how you can contact us

SC Titan Steel Trading SRL, a company incorporated under Romanian law, headquartered in Bucharest, Splaiul Independenței, Nr. 202B, 060023, Romania, registered with the Trade Registry under No. J2023019661408, VAT No. RO48970720 (hereinafter “Titan Steel Trading SRL” or “we”). Under data protection laws, our company acts as a data controller when processing your personal information.

If you have questions or need more details regarding how we process your data, we encourage you to contact us at office@titansteelco.ro, mentioning “Data Processing Inquiry.”

1. What data we collect and how

Information you provide:Data you send us physically or digitally, through website forms, email communication, or phone interactions.

Automatically collected data:When accessing our website (titansteelco.ro), the server automatically stores access logs, including your IP address, accessed resources, and information about your operating system and browser. These logs help us prevent fraud and ensure website security.

We also use cookies to improve navigation and measure website performance. Cookies do not collect or process information that directly identifies visitors.

2. Why we process this data and for how long

Titan Steel Trading SRL processes personal data for:

Order handling (quotation, validation, delivery, invoicing)
Resolving issues related to orders, products or services
Product returns and refunds
Customer support
Legal compliance
Human Resources processes (if you apply or are part of our team)
Fraud prevention and website security

We retain this data for the duration of the contractual relationship and as long as required by applicable legal obligations, including archiving rules.

3. Who we share your data with

Depending on the situation, we may share certain personal data with:

Titan Steel Trading partners
Courier services
Payment and banking service providers
Transport service providers
Marketing / telemarketing providers
Market research providers
IT service providers
Other companies involved in joint commercial programs

We may also disclose data to public authorities when legally required.Access to your data is always granted in compliance with data protection regulations.

4. How we protect your data

Personal data is processed securely. Titan Steel Trading SRL uses advanced technical and organizational security measures to prevent unauthorized access, alteration, loss, or destruction.

We ensure integrity, availability, confidentiality, and authenticity through security technologies, internal policies, and procedures. Our hosting provider guarantees secure and available servers.

Despite best efforts, no internet transmission is fully secure, and vulnerabilities outside our control may exist.

5. Your rights

Access & information
Rectification of incorrect or outdated data
Objection to certain types of processing
Deletion of data (“right to be forgotten”)
Restriction of processing
Data portability

Requests may limit the services we can provide.

6. How to exercise your rights

Send a written request to office@titansteelco.ro.We may ask for additional information to verify your identity.We can reject repetitive or unfounded requests.

If you believe your data has been processed unlawfully, you may file a complaint with:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal

www.dataprotection.ro